1. Please make sure your device is updated to the latest operating version (iOS or Android), also please update your 8 Securities app to the newest version.
    2. Please check your device’s internet connection.
    3. Please force quit the app and relaunch.
    4. Please restart your mobile.

If you’re using an iPhone, please click here for steps on how to force quit an app
If you’re using an Android device, check this out

If the problem still persists, please contact us at 2693 8888 for assistance.