Are there any charges for fund withdrawal?

There is no extra cost from us, if your fund withdrawal is transferred to your HK HSBC/BOC (HK) account. However, if the withdrawal is transferred to any other banks or via cheque withdrawal, we will charge HK$15/US$2 from your withdrawal instruction or at cost fee (min US$35) if the withdrawal is transferred to any overseas banks.

Please refer to our Fees and Charges Table for more details.

 

 


When will FX conversion happen?

There are two main reasons for FX conversion in your account. First, when you do not have specific currency to settle a transaction, our system will automatically conduct FX conversion should you have any other currency available.

You can also instruct a FX conversion in our app anytime, the cut-off time for foreign currency exchange conversion is 11am each business day. It will be completed in the afternoon on the same day.

Please note that the rate displayed in our app is an indicative rate only, the actual rate of conversion will be different.

 

 


What if I don't notify 8 Securities after making a deposit?

If you do not submit a fund deposit request on our app after transferring funds into our bank accounts, we might not be able to identify your deposit, funds might not be credited into your brokerage account / Chloe goals.

Please let us know if this happens - we will try our best to help :)

 


Why can’t I withdraw all the funds displayed under ‘buying power’ ?

When you make a sell trade from HK or US market, it’ll take 2 business days (T+2) to settle. This amount will be shown as ‘Net Unsettled’ under ‘Buying power’ (click downward arrow to show the whole breakdown of your funds).

On the third business day (T+3), you will be able to see it as ‘Cash Balance’ and you can submit a withdrawal request to transfer funds back into your registered bank account. You will have to wait until this day to withdraw the amount. Cut-off times and transfer processing time apply for fund withdrawals.

Please note that if you execute more trades within the (T+3) period after you make the first sell trade, there may be additional settling time.

 


When can I make a withdrawal?

If you haven't trade recently, you can make a withdrawal whenever your 'Cash Balance' is positive.

If you make a sell trade from HK or US market, it’ll take 2 business days (T+2) to settle. This amount will be shown as ‘Net Unsettled’ on the ‘Balance’ page in the app (Menu -> Balance -> Downward arrow under ‘Buying power’).

On the third business day (T+3), you will be able to see it as ‘Cash Balance’ and you can submit a withdrawal request to transfer funds back into your registered bank account. Cut-off times and transfer processing time apply for fund withdrawals.

Please note that if you execute more trades within the (T+3) period after you make the first sell trade, the unsettled balance maybe accumulated.

 


Why should I deposit a non-rounded amount?

It'd be great if you deposit a non-rounded number to us by adding $1 or 10 cents to your whole amount, e.g. $10,001, $30,000.2 etc.

It’ll be faster to identify your deposit this way and also make our lives easier! Thank you ;)

 


How do I upload my receipt to the app?

Once you’ve taken a screenshot of the online transaction/ taken a photo of the transfer receipt, please log in to 8 Securities app. Click the hamburger menu on the top left corner, then ‘Balance’ and you’ll see ‘Deposit’. Click the camera icon to upload the proof/receipt, select the right bank account and currency, input deposit amount and click submit.

Please make sure your proof/receipt holds the following information:

  • Transferring from [your registered bank account number]
  • To [our bank account number]
  • Transfer amount
  • Date of completion

If any of the above information is missing, we may not be able to process your request due to compliance concerns.

 


Why is my deposit rejected?

We currently do not accept cash note deposit and third-party transfers. We will also not process any deposits coming from non-registered bank accounts. Please register your bank accounts via the app before transferring funds.

When uploading your transfer proof/receipt from a registered bank account, please make sure that the following information is shown:

  • Transferring from [your registered bank account number]
  • To [our bank account number]
  • Transfer amount
  • Date of completion

If any of the above information is missing, we may not be able to process your request due to compliance concerns.

 


When will my withdrawal show up in my bank account?

Our cut-off time for withdrawal instructions: 11am on weekdays, Monday to Friday. We are not currently able to process fund withdrawals on weekends and public holidays.

If you submit your withdrawal request in-app by 11am, the amount will usually show up in your bank (HSBC/BOC HK) account after 7pm the same day. For non HSBC/BOC HK accounts, there may be up to 1 business day of processing time.

 


When will my deposit show up in my account?

We have 2 cut-off times for deposit instructions: 11am and 4pm on weekdays, Monday to Friday. We are not currently able to process fund deposits on weekends and public holidays.

If you submit your deposit request and upload transaction proof correctly in-app by 11am, the deposit will usually be available by 2pm that day. If you submit your request between 11am - 4pm, you’ll be able to see the fund balance at around 8pm the same day.

 


How do I withdraw money from my account?

You can submit a withdrawal instruction online or download and complete this form and email, fax or mail it to us. You can request to transfer the money to your registered bank account.

The transfer of cash to a Hong Kong bank is typically completed within one to two days if the instruction is made before 11am. Instruction received after 11am will be processed on next business day.  For withdrawal request submitted on the settlement date, it will also be processed on the next business day. Please note that the processing time of the individual banks could be different and therefore may affect the actual time of cash reflected in your account.

 


How do I deposit funds into my account?

You can make deposits into your account through internet and phone banking, ATM, bank branch, cheque, telegraphic transfer or overseas telegraphic transfer.

Address for Telegraphic Transfer -
HSBC: HSBC Main Building Plaza, 1 Queen's Road Central, Hong Kong
BOC: 1 Garden Road, Hong Kong

pdf  Fees and Charges Table