Can I use Touch ID / Face ID instead of my social login?

Easy! Just force quit the app and relaunch. Next, select ‘Not this user’ at the login page, re-enter your email address and password then hit ‘Log in’. You should be prompted to enable Touch ID/ Face ID now.

If you’re using an iPhone, please click here for steps on how to force quit an app.

https://support.apple.com/en-us/HT201330

If you’re using Android devices, check this out:

https://support.google.com/android/answer/2668665?hl=en

 


My Touch ID/ Face ID login doesn’t work. Can I re-enable it?

Sorry that happened :( Please force quit the app and relaunch. Next, select ‘Not this user’ at the login page, re-enter your email address and password then hit ‘Log in’. You should be prompted to enable Touch ID/ Face ID now.

If you’re using an iPhone, please click here for steps on how to force quit an app.

https://support.apple.com/en-us/HT201330

If you’re using Android devices, check this out:

https://support.google.com/android/answer/2668665?hl=en

 


Where is the 2-factor-authentication code?

Please check your spam / junk box in your email, or it may also be blocked by other reasons. If you still can’t find our email, please contact us immediately so we can resend the authentication code to you :)

 


Cyber-security Tips

  • Do not store your username and password of trading platform / account on your mobile device.
  • Install and update the latest antivirus and anti-spyware software regularly on your mobile device.
  • Do not open any suspicious emails or attachments, contact us at 2693 8888 if you are not sure if the email is from us.
  • Avoid sharing your device with others and use your own device to log on.
  • Do not leave your device unattended after logging in. Always log off properly when you are finished.
  • Set up pass-code and auto-lock to prevent unauthorized access to your mobile device.
  • Wipe all data on your device before you donate, resell or recycle it and cancel the registration of two factor authentication for such device.
  • If you lose your mobile device, please contact us immediately.
  • You should review your account transaction and activities history regularly through notification and statement given by 8 Securities from time to time. If there are any suspicious transactions and activities, please contact our customer service hotline and report to us immediately.
  • When using Wi-Fi, only use trusted Wi-Fi networks or service providers and enable security protection, if possible.
  • Disable Bluetooth if you are not using it, or set the device to non-discovery mode.
  • Do not install applications on your mobile device from unknown sources unless you trust the source. Understand the permissions of mobile applications before you install them. Do not use untrusted custom virtual keyboards.
  • Install updates and patches to your mobile device regularly, including upgrades / updates to your OS and other mobile applications. Enable data encryption on your device if possible.
  • Do not use any jailbroken device which may have security loopholes.

Do I need to register my device to Chloe and 8 Securities app separately?

No. You just need to register once from either 8 Securities app or Chloe app. The registration activates all of our apps immediately.


How do I unregister a device under my account?

You can login to our app with any of your registered device. Then, go to the Settings page of the app and tap the 'remove' button next to the device you want to unregister.


I purchased a new device. What should I do?

Our app will automatically detect your login attempt is from a new device. We will then guide you through the steps to register it before you can access your account.


Can my account be registered with more than one device?

Yes. You can register your account with multiple devices. You can also see all the devices registered under your account on the Settings page of our app.


Why am I asked to register my device in order to access the app?

We take your account security seriously. For your protection, we implemented two-factor authentication for all of our customers and all customers' devices will need to be registered. You will be asked to register your device when you sign in from an unregistered device. To ensure it is you signing in, we will email you a 5-digit code. Please input the code to the app to register your device. You can then continue to use the device to login to your account as usual.