FAQ
About 8 Securities
Account opening and management
- Are my account and information secure?
- Can I open an account from overseas?
- How and when do I receive my statements?
- How do I change my personal account information?
- How do I open an account?
- How do I reset my password?
- How do I submit my completed application?
- How do I transfer stock to my account from another brokerage?
- How long does it take to activate my account?
- Is an initial deposit required to be a customer?
- Is there any account opening fee?
- Is your platform stable?
- What currencies can I use to fund my account?
- What is a joint account?
- What is a W-8BEN form?
- When will my deposit for account opening be available?
- Who can open an account?
- Why is there a negative balance in my account? Show all articles ( 10 ) Collapse Articles
Trading app - 8 Securities App
- Can I participate in the HK pre-opening and close auction session?
- How do I register a bank account through the app?
- How to read my profit and loss figure?
- I cannot place order properly in the app. What can I do?
- Is margin lending available?
- What are the stock market trading hours?
- What if my 8 Securities app is not operating properly?
- What instruments are supported?
- What is the 8 Securities App?
- What order types are supported?
- What stock markets can I trade?
- Where can I download the 8 Securities app? Show all articles ( 4 ) Collapse Articles
Robo-advisor app - Chloe
- How do I deposit funds into my Chloe account?
- How do I setup automatic monthly investment for Chloe?
- How do I withdraw funds from Chloe?
- How does Chloe work?
- How long does it take to place my Chloe order?
- I'd like to set up recurring autopay, what is the debtor reference?
- What are the Chloe benefits?
- What are the underlying assets of Chloe?
- What is Chloe?
- What is the fee structure of Chloe?
- What is the minimum investment amount of Chloe?
- Where can I download the Chloe app? Show all articles ( 4 ) Collapse Articles
Cyber-security
- Can I use Touch ID / Face ID instead of my social login?
- Can my account be registered with more than one device?
- Cyber-security Tips
- Do I need to register my device to Chloe and 8 Securities app separately?
- How do I unregister a device under my account?
- I purchased a new device. What should I do?
- My Touch ID/ Face ID login doesn’t work. Can I re-enable it?
- Where is the 2-factor-authentication code?
- Why am I asked to register my device in order to access the app? Show all articles ( 1 ) Collapse Articles
Fees and Charges
Deposit and Withdrawal
- Are there any charges for fund withdrawal?
- How do I deposit funds into my account?
- How do I upload my receipt to the app?
- How do I withdraw money from my account?
- What if I don't notify 8 Securities after making a deposit?
- When can I make a withdrawal?
- When will FX conversion happen?
- When will my deposit show up in my account?
- When will my withdrawal show up in my bank account?
- Why can’t I withdraw all the funds displayed under ‘buying power’ ?
- Why is my deposit rejected?
- Why should I deposit a non-rounded amount? Show all articles ( 4 ) Collapse Articles
